Following a review of our operations, we have made the difficult decision to close Allstar. This was not a decision taken lightly, and we are committed to managing this transition responsibly, ensuring every player has a fair and straightforward opportunity to access their funds.

New player registrations and account reactivations will be disabled from 4 August 2026.

Deposits will no longer be accepted from 4 August 2026. We recommend planning your account activity accordingly ahead of this date.

All gaming products will be disabled from 30 August 2026. From this date, the website will no longer offer gambling services.

Players are strongly encouraged to withdraw their balance before 30 August 2026. This is the last day withdrawal requests can be submitted through the standard account process.

Withdrawals can be requested using the payment methods available on your account, in line with our standard Withdrawal Policy (Clause 12) of the Terms and Conditions. Please note the following as you prepare your request:

Your account must be fully verified before a withdrawal can be processed (Clause 12.25). If verification is still pending, please complete it as early as possible, as incomplete accounts may be locked if we are unable to reach you within two weeks of a withdrawal request (Clause 9.14).
Any unwagered bonus or incomplete free spin round must be played through or cancelled before a withdrawal can be processed (Clause 12.19). Cancelling an active bonus before wagering is complete will void that bonus and its associated winnings (Bonus T&Cs, Clause 2.10), though your original deposit will be returned to you.
Standard timelines apply per payment method — for example, bank transfers are processed within three (3) banking days (Clause 12.12). Card and e-wallet withdrawals follow their usual provider timelines.
Standard per-transaction, daily, weekly, and monthly withdrawal limits continue to apply during the closure period (Clause 12.16).

We recommend submitting your withdrawal request as early as possible to allow time for verification and processing before 30 August 2026.

Any bets or wagers placed before the closure date will be settled in accordance with the standard rules of the relevant game or event, and results recorded on our server are treated as final (Clause 7.2.3). Balances resulting from settled bets will be available for withdrawal as usual, subject to our standard Withdrawal Policy.

Bonus funds, free spins, and cashback or other promotional balances not already converted to withdrawable funds will no longer be valid once gaming operations cease on 30 August 2026, in line with our standard Bonus Terms and Conditions. In particular:

Bonuses not fully wagered within their standard validity period are void, along with any associated winnings (Clause 2.9).
If you choose to withdraw your deposit before completing an active bonus's wagering requirement, the bonus and its winnings are void, though your deposit itself is returned to you (Clause 2.10).
Winnings from bonuses only become withdrawable once all applicable wagering requirements have been met (Clause 2.8).

We encourage players with active bonuses or free spins to review their status and complete any wagering requirements well ahead of the closure date, as there will be no opportunity to do so afterward.

If you do not submit a withdrawal request before this date, your balance will not be forfeited. Following closure, you will still be able to request a withdrawal directly through Customer Support for a further six (6) months, until 28 February 2027.

To protect player funds and meet our regulatory obligations, withdrawal requests submitted after closure will only be processed once you have:

submitted the request from the email address registered to your gaming account
confirmed the exact account balance you are claiming
completed full identity verification and passed applicable anti-money laundering, sanctions, and fraud screening checks
confirmed ownership of the relevant payment method or destination account, where applicable
resolved any outstanding responsible gambling, fraud, chargeback, or legal restrictions affecting payment
provided any additional documentation reasonably requested by our Compliance Team.

Each request is reviewed individually, and approved withdrawals are processed as quickly as possible once these checks are complete.

Support via live chat will remain available to assist with withdrawals and related enquiries until 28 February 2027.

You can reach our Customer Support team via live chat.

Your personal data, including KYC documentation and transaction history, will continue to be processed and retained in accordance with our Privacy Policy and applicable AML/KYC and regulatory record-retention requirements. Data will not be retained for longer than necessary or permitted by law.